Grievance Redressal

Three-level grievance redressal at Pey, in line with the IT Rules 2021, the Consumer Protection Act 2019, and RBI Master Directions. We aim to acknowledge in 24 hours and resolve within statutory timelines.

Level 1 — Customer Support

support@pey.co.in · +91 87389 59415. Acknowledgement in 24 hours, resolution targeted within 7 working days.

Level 2 — Grievance Officer

Anurag Shahi · grievance@pey.co.in · +91 87389 59415. Escalate if Level 1 does not resolve within 7 working days. Resolution targeted within 15 days.

Level 3 — Nodal Officer (Payments)

Anurag Shahi · nodal@pey.co.in · +91 87389 59415. For payments-specific escalations.

External recourse

RBI Integrated Ombudsman Scheme: https://cms.rbi.org.in. Consumer Helpline: https://consumerhelpline.gov.in.

Built by Pey Technologies Private Limited, Bengaluru, India · Support: support@pey.co.in · +91 87389 59415

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